Quite right to be concerned - quarantine catteries vary significantly in quality. I have recent direct, and indirect, experience of importing cats into the UK and can highly recommend a place called Knightwood, in Wiltshire just outside Salisbury. In fact, a friend of ours who lives in Scarborough, Yorkshire used it after us despite the fact that it was 300 miles away and there being places much closer.
The pens are a reasonable size, and very clean and dry. Heating is available October to April. Each cat is assigned a personal 'kennel maid' who will look after your friend's baby. Visiting is allowed as often as you want, 11am to 3pm except Sundays and bank holidays.
It cost me over £2,000 to put one cat through quarantine. This includes board, food, vaccinations and testing.
Hope this is helpful.
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